Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are processed within 1-2 working days of being placed.

DELIVERY TIME
Once shipped, orders typically arrive within 5-7 working days, depending on your location.

SHIPPING CHARGES
- Free shipping on all prepaid orders
- Additional shipping charges apply on COD (Cash on Delivery) orders

ORDER TRACKING
Once your order is shipped, you will receive a tracking link via SMS/email to track your package in real time.

DELAYS
While we strive to deliver within the estimated timeframe, delays may occur due to courier issues, weather conditions, or other unforeseen circumstances beyond our control.

ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate. Casello is not responsible for delays or non-delivery due to incorrect address information provided by the customer.

For shipping-related queries, contact us at Support@casello.store