Refund policy

EXCHANGE POLICY

At Casello, we strive to ensure every customer is satisfied with their purchase. Please read our exchange policy carefully before placing an order.

NO REFUNDS - ONLY EXCHANGE

We do not offer refunds on any orders. We only offer exchanges under the following conditions:

ELIGIBILITY FOR EXCHANGE
- You received the wrong phone case model
- Your product arrived damaged or defective

TIME WINDOW
You must report the issue within 2 days of receiving your order. Requests made after 2 days will not be accepted.

HOW TO REQUEST AN EXCHANGE
1. Contact us at Support@casello.store within 2 days of delivery
2. Share your order number and clear photos/video of the wrong or damaged item
3. Our team will verify and approve the exchange
4. Once approved, we will send a replacement at no additional cost

CONDITIONS
- The product must be unused and in its original packaging
- Exchange is only valid for wrong model or damaged/defective items — not for change of mind, incorrect address provided by customer, or buyer's remorse
- We are not responsible for damage caused after delivery

Casello reserves the right to refuse an exchange request that does not meet the above conditions.

For any questions, contact us at Support@casello.store