FREQUENTLY ASKED QUESTIONS
Q: How long does delivery take?
A: Orders are dispatched within 1-2 working days and delivered within 5-7 working days.
Q: Do you offer Cash on Delivery (COD)?
A: Yes! COD is available across India. Additional shipping charges apply on COD orders.
Q: Is shipping free?
A: Yes, free shipping on all prepaid orders.
Q: Can I return my order?
A: We do not offer refunds. Exchange is only available within 2 days of delivery for wrong or damaged items.
Q: How do I track my order?
A: You will receive a tracking link via SMS and email after your order is dispatched.
Q: Which phone brands are supported?
A: We support Apple, Samsung, OnePlus, Vivo, Oppo, Xiaomi, Poco, Realme, Motorola, Nothing, IQOO, Google and Infinix.
Q: Are the designs printed or pasted?
A: Designs are embedded directly into the tempered glass — they will never peel, fade or yellow over time.
Q: Is wireless charging supported?
A: Yes! Our cases do not hamper wireless charging.
Q: How do I contact Casello?
A: Email: Casello.in@gmail.com