🚚 Shipping & Delivery Policy – Casello

At Casello, we aim to deliver your favorite mobile covers and accessories quickly and safely. Please read our shipping and delivery terms below:

📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation email with tracking details.

🚚 Shipping Timelines

  • Standard Delivery: 4–7 business days (depending on location).

  • Metro Cities: 3–5 business days.

  • Remote Areas: 7–10 business days.
    (Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.)

💰 Shipping Charges

  • We offer free shipping on orders above ₹X (you can set the amount, e.g., ₹499).

  • For orders below the minimum amount, a standard shipping fee of ₹X will be charged.

🌍 Delivery Coverage

  • We currently deliver across India.

  • International shipping is not available at the moment.

📦 Order Tracking

  • Once shipped, you can track your order using the tracking ID sent to your email.

  • If you face any issues, our support team will help you track your order.

🚫 Delays & Exceptions

  • Casello is not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer.

  • In case of non-delivery due to an incorrect address, re-shipping charges may apply.

📩 Need Help?

For any shipping or delivery-related queries, contact us at:
📧 support@casello.store